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Details of
Leaving Your Pet
Admissions:
We reserve the right to deny admittance to pets lacking
proof of vaccinations, and/or pets displaying signs of untreated
or potentially contagious conditions, and/or aggressive
behavior.
Reservations can be made by phone or
online.
.We recommend as far in advance
as possible especially during peak or holiday times.
We reserve the right to charge handling fees for excessively
difficult or aggressive pets requiring additional staff and\or
additional time in order that we may deliver proper care.
Upon admission
for services, your signature of contract acknowledges your
awareness and acceptance of our policies.
Health -
All pets arriving must be
in good health with vaccination records current. Any pet with
signs of pest infestations will be bathed or dipped at the
owners expense. Grooming or bathing is recommended for all pets
at departing date. Any pet requiring medical attention will be
taken to the veterinarian. Charges will be at the owner's
expense. Every effort will be taken to contact pet owner prior
to treatment.
Required Vaccinations:
The essential vaccinations for your pet are as follows:
Dogs: Rabies, 1 or 3 year
DHLPP, 1 year or 3 year we defer to your
Veterinarians protocol
Bordetella, every 6 months for
Intra Nasal, 1 x per year for injectable
We prefer all
vaccines done at least 3 weeks before boarding, however realize
that sometime it is necessary to board at short notice. Any
protection is better than none, please make sure your pet has
updated vaccines, even if it is necessary to do it last minute.
Cats:
Rabies, 1 year
FVRCP, 1 year
FeLV, recommended but not required
All vaccination records must be from a licensed veterinarian.
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Guest
Activities
Be sure
and inquire about some of the extra fun activities
we offer your pet while they are enjoying their vacation
at Shores Kennels Pet Lodging, Our activities are
tailored to the energy level and age of your pet.
Our optional
play time is charged extra - per session, but do know
that our standard boarding runs are large, allowing a
pet to get plenty of exercise within our runs if you
chose not to participate in our playgroup activities.
We also
offer
Dogz Daycare for the working pet owner! Your dog
will enjoy a day of fun and play.
What
to Bring For Check-In:
-
Check-In is any time prior to
closing. Our
business hours
vary so check our schedule.
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A copy of current
vaccination records if we don't already have them on
file.
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All
medications clearly labeled with specific
instructions for administration.
-
Emergency contact phone information.
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Your Pet's
particular brand labeled
in a
disposable container, plastic grocery bags work
great, specify the amount and the schedule on which
your pet is fed. All pets with an exception of
puppies are fed in the AM unless otherwise
requested. Pack enough for the stay and perhaps
one day extra, if there is a chance you will be
delayed. We do not return uneaten food.
-
Your pet's toys,
bed or something from home which will help them feel
more comfortable while away.
Check
Out: No charge for the day out if pet is picked up
by 12:00 PM (Noon)
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Payment:
Payment in full is required at the time of check in.
This eliminates congestion in the office on pick up
day and we can discuss your pet's stay with us! We
accept payment in the form of cash, check with
valid driver’s license, Visa, MasterCard, Discover
and debit cards. We reserve the right to request a
non-refundable deposit on all services.
We
require a credit card number on file to guarantee
all reservations.
Reservation
Modifications:
This is important!
If
you Need to Make Changes to the Number of Days you
have Reserved
To avoid
being charged for the days reserved seven (7) days’
notice is required to:
1.
Change the number of
days you have reserved
2.
Cancel reservations for
all holidays
*
* The exceptions to this are
Christmas and New Year’s. Changes for these holidays
must be made by
December 1st
to avoid being charged for
the days reserved.
Holidays - Pets with boarding reservations for
Thanksgiving, Christmas, Spring Break and Easter
will be charged for all days reserved. Discounts or
special offers do not apply to owners with Multiple
Pets.
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Medication
Administrations:
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$.75 Per
Administration & Insulin - $3.00 Per Injection.
Vitamins, food supplements & heartworm medications are not
charged for administration.
Geriatric
Charges
may be added if
we deem necessary - Starting at $5.00 Per Day Additional.
Sanitary Clean-Up Baths: Any pet in the kennel in
need of a bath will be "kennel bathed" at a no charge if
they are here for 5 nights or longer. A kennel bath can be
given for a nominal fee. Small dogs (under 40#) $10.00
Large Dogs (over 40#) are $15.00 Nail trims $15.00
What to pack
or not to pack...that is the question!
Bedding:
If
you wish to bring his/her bedding please do not
bring anything that can't be washed with bleach.
Or might be irreplaceable. All articles brought
in with pets will be returned clean as we
frequently wash bedding belonging to a pet
guest.
Items
From Home:
Pets use articles
brought in with them as toys and chewing play
things, so please do not bring any item which
you do not wish to be chewed.
Also, large
foam or cedar filled pet beds are difficult for
us to wash so we discourage you from bringing
large beds unless they have a removable cover
. Shores
Kennels provides comfy bedding such as
blankets, molded pet beds and fleece throws to
cover the floor of our suites.
Items from home
might include toys, towels, small blankets, etc.
for these items will contain your household
smells and make the pet feel more comfortable
while away from home. Please limit the number
of items to 2 or 3 pieces.
Label all items
with your last name and the pets name.
Do not bring your pet’s favorite toy
- bring new toys that will stimulate your pet’s
interest. We
will take every care with your pet's
possessions, but we will not be responsible for
items lost or eaten. Keep in mind we do not
guarantee return of these items - please only
bring items you consider to be “disposable”.
Bowls:
We use
stainless steel bowls that are washed and
sanitized after each use so you do not need to
bring bowls from home.
Veterinary Information:
Please don't
forget your current vaccination records! See
above or call your Veterinarian to verify you
pet has all the required vaccinations.
Leash
and Collar: Please make sure when
you arrive at Shores Kennels,
you bring your
pet into the drop off area on a leash. For
safety we remove all choke chains collars,
harnesses and leather collars and we return them
to you along with your leash. We will put an
ID
collar on your dog.
Emergency Contact
Numbers:
Every attempt will be made to provide the
care necessary for your pet should an emergency
occur. It is important that you leave a phone
number where you can be reached or an emergency
contact person so that communication between you
and the veterinarian can take place in a timely
manner. If there is an emergency, we contact
your veterinarian first. If he or she is
unavailable, we contact
our veterinarian.
Then we call you at the emergency number you
provide. Please notify us about any pertinent
medical history or problems with your pet that
may spontaneously reoccur.
If
Someone Else Drops Off or Picks Up Your Pet For
You: If you have made arrangements
for someone else to drop off or pick up your pet
for boarding please let Shores Kennels
know who that authorized person is. We do not
accept or release pets from other than the owner
unless prior arrangements have been made. Your
dog's presence here will not be acknowledged to
anyone other that authorized persons. We do not
allow 'visits' by family members or friends
while you are away. While it might make you
feel better the pet does not understand and will
get stressed out. You may call at any time
during business hours to inquire about your pet.
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Our client records and
reservations are kept on a custom software package. This
program has an individual file for each pet with information
about his or her needs, including, but not limited to, health
requirements, such as medications, special behavior issues and
vaccination history. It will also alert us to expired vaccines.
It will schedule grooming and play sessions and keep a history
of past boarding visits.
Any information related to your
pet's behavior or personality traits that may be important to
his care should be written down. For example if your pet is
afraid of storms or a fence climber, we need to know!
Arrival and Check
In Procedures
Our arrival or check in procedure
is very simple. Upon arrival you will see a "fenced" area
outside our office. If the area is
unoccupied
you may
place your pet in that area and remove all collars and leashes
and take them with you, there is a sign with instructions. As we
have been expecting you, there is a run already set up in the
kennel with a
RUN CARD,
identifying your pets individual sleeping area.
An attendant is usually
immediately available will ask your name and will fit your pet
with an ID
collar,
you may give the attendant any personal items and food at this
time. We ask that medications be brought into the office so we
may fill out the appropriate chart for administration of meds
and get specific instructions. We will verify your pick up date
and time, go over any special requests you may have, verify
emergency contact numbers,
shot records
and
'check in' your pet. If you are a first time visitor we will
give you a
contract
to read and sign. It contains important information regarding
our policies along with our
business hours. We will give you a
copy for your records. We usually update this form every
visit.
If you have any questions or
would like to contact us while you are on vacation feel free!
We welcome inquiries about your pet is doing and we love to
hear how great your vacation is going! .
Or you can e-mail:
Kennelreservations@comcast.net
Frequently Asked Questions |
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