How do I leave my pet at Shores Kennels?

Details of Leaving Your Pet

Your Pet - must be in good health and vaccination records should be current. Any pet with signs of pest infestations will be bathed or dipped at the owners expense. Grooming or bathing services are available. We give a complimentary bath to all guests staying over 5 days or those who participate in group activities.

Pet's that get ill - Should any pet requiring medical attention while they are here they will be taken to the veterinarian. Charges will be at the owner's expense. Every effort will be taken to contact pet owner prior to treatment. You should know in 25 years, it has happened twice. It is not a common occurrence.

Required Vaccinations: The essential vaccinations for your pet are as follows:

Dogs: Rabies, 1 or 3 year (required by law)
           DHLPP, 1 year or 3 year we defer to your Veterinarians protocol


Optional - Bordetella, recommended but not required* (the vaccination is only 60% effective)

*If you elect to get a Bordetella, we prefer that and any other vaccines done at least 2 weeks before boarding, we realize that sometime it is necessary to board at short notice. We would prefer you NOT get them updated until your return. Please contact our office with questions regarding this policy.

Cats:   Rabies, 1 year
           FVRCP, 1 year
           FeLV, recommended but not required

Guest Activities Be sure and inquire about some of the extra fun activities we offer your pet while they are enjoying their vacation at Shores Kennels Pet Lodging, Our activities are tailored to the energy level and age of your pet.

Our optional play time is charged extra - per session, but do know that our standard boarding runs are large, allowing a pet to get plenty of exercise within our runs if you chose not to participate in our playgroup activities.

We also offer Dogz Daycare for the working pet owner! Your dog will enjoy a day of fun and play.

What to Bring For Check-In:

Check-In is any time prior to closing. Our business hours vary so check our schedule.

A copy of current vaccination records if we don't already have them on file.

All medications clearly labeled with specific instructions for administration.

Emergency contact phone information.

Your Pet's particular brand labeled in a disposable container, plastic grocery bags work great, specify the amount and the schedule on which your pet is fed. All pets with an exception of puppies are fed in the AM unless otherwise requested. Pack enough for the stay and perhaps one day extra, if there is a chance you will be delayed. We do not return unused food.

Your pet's toys, (labeled) bed or something from home which will help them feel more comfortable while away.

Check Out: No charge for the day out if pet is picked up by 12:00 PM (Noon) or 11 AM on days our office closes at 11.

Payment: Payment in full is required at the time of check in. This eliminates congestion in the office on pick up day and we can discuss your pet's stay with us! We accept payment in the form of cash, check with valid driver’s license, Visa, MasterCard, Discover and debit cards. We reserve the right to request a non-refundable deposit on all services. Pleas note our posted rates are for Cash or Check payments.

We require a credit card number on file to guarantee all reservations.

Reservation Modifications: This is important! If you Need to Make Changes to the Number of Days you have Reserved To avoid being charged for the days reserved seven (7) days’ notice is required to:

1. Change the number of days you have reserved

2. Cancel reservations for all holidays and peak times*

* The exceptions to this are Christmas and New Year’s. Changes for these holidays must be made by December 10^th to avoid being charged for the days reserved.

Holidays - Pets with boarding reservations for Thanksgiving, Christmas, Spring Break and Easter will be charged for all days reserved. Discounts or special offers do not apply to owners with Multiple Pets.

CANCELLATIONS LESS THAN 7 DAYS BEFORE ARRIVAL AT PEAK TIMES WILL RESULT IN A $50.00 CANCELLATION FEE. NO SHOWS WILL RESULT IN THE ENTIRE STAY CHARGED TO THE CARD ON FILE. WE CANNOT STRESS ENOUGH A COURTESY CALL.

Medication Administrations: - $.75 Per Administration.

Insulin - $5.00 Per Injection.

.75 cent charge for Vitamins, food supplements & heartworm medications for administration.

Geriatric Charges may be added if we deem necessary - Starting at $5.00 Per Day Additional.

Sanitary Clean-Up Baths: Any pet in the kennel in need of a bath will be "kennel bathed" at a no charge if they are here for 5 nights or longer. A kennel bath can be given for a nominal fee. Small dogs (under 40#) $10.00 Large Dogs (over 40#) are $15.00 Nail trims $15.00

What to pack or not to pack...that is the question!

Food: Please bring the food your pet is accustomed to eating every day. As there are so many brands of dog food on the market and we cannot possibly carry all of them, we require you bring your own. We recommend you bring just enough for the stay plus an additional day in case you are delayed. Please bring all food in a disposable container. NO Tupperware please. Plastic ziplock bags work great as do grocery bags. Keeping your pet on his or her own brand keeps gastro intestinal eruptions to a minimum.

Bedding: If you wish to bring his/her bedding please do not bring anything that can't be washed with bleach or might be irreplaceable. All articles brought in with pets will be returned clean as we frequently wash bedding belonging to a pet guest. We are not responsible for chewed bedding.

Items From Home: Pets use articles brought in with them as toys and chewing play things, so please do not bring any item which you do not wish to be chewed. Also, large foam or cedar filled pet beds are difficult for us to wash so we discourage you from bringing large beds unless they have a removable cover . Shores Kennels provides comfy bedding such as blankets, molded pet beds and fleece throws to cover the floor of our suites.

Items from home might include toys, towels, small blankets, etc. for these items will contain your household smells and make the pet feel more comfortable while away from home. Please limit the number of items.. Label all items with your last name and the pets name. Do not bring your pet’s favorite toy - bring new toys that will stimulate your pet’s interest. We will take every care with your pet's possessions, but we will not be responsible for items lost or eaten. Keep in mind we do not guarantee return of these items - please only bring items you consider to be “disposable”.

Bowls: We use stainless steel bowls that are washed and sanitized after each use so you do not need to bring bowls from home.

Veterinary Information: Please don't forget your current vaccination records! See above or call your Veterinarian to verify you pet has all the required vaccinations.

Leash and Collar: Please make sure when you arrive at Shores Kennels, you bring your pet into the drop off area on a leash. For safety we remove all choke chains collars, harnesses and leather collars and we return them to you along with your leash. We will put an ID collar on your dog.

Emergency Contact Numbers: Every attempt will be made to provide the care necessary for your pet should an emergency occur. It is important that you leave a phone number where you can be reached or an emergency contact person so that communication between you and the veterinarian can take place in a timely manner. If there is an emergency, we contact your veterinarian first. If he or she is unavailable, we contact our veterinarian. Then, we call you at the emergency number you provide. Please notify us about any pertinent medical history or behavior problems with your pet that may occur.

If Someone Else Drops Off or Picks Up Your Pet For You: If you have made arrangements for someone else to drop off or pick up your pet for boarding please let Shores Kennels know who that authorized person is. We do not accept or release pets from other than the owner unless prior arrangements have been made. Your dog's presence here will not be acknowledged to anyone other that authorized persons. We do not allow 'visits' by family members or friends while you are away. While it might make you feel better, the pet does not understand and will get stressed out. You may call at any time during business hours to inquire about your pet.

Our client records and reservations are kept on a custom software package. This program has an individual file for each pet with information about his or her needs, including, but not limited to, health requirements, such as medications, special behavior issues and vaccination history. It will also alert us to expired vaccines. It will schedule grooming and play sessions and keep a history of past boarding visits.

Any information related to your pet's behavior or personality traits that may be important to his care should be written down. For example if your pet is afraid of storms or a fence climber, we need to know!

Arrival and Check In Procedures



Our arrival or check in procedure is very simple. Upon arrival you will see a "fenced" area outside our office. If the area is unoccupied you may place your pet in that area and remove all collars and leashes and take them with you, there is a sign with instructions. As we have been expecting you, there is a run already set up in the kennel with a RUN CARD, identifying your pets individual sleeping area.

An attendant is usually immediately available will ask your name and will fit your pet with an ID collar, you may give the attendant any personal items and food at this time. We require that medications be brought into the office so we may fill out the appropriate chart for administration of meds and get specific instructions. We will verify your pick up date and time, go over any special requests you may have, verify emergency contact numbers, shot records and 'check in' your pet. If you are a first time visitor, we will give you a contract to read and sign. It contains important information regarding our policies along with our business hours. We will give you a copy for your records. We usually update this form every visit.

If you have any questions or would like to contact us while you are on vacation feel free. We welcome inquiries about your pet is doing and we love to hear how great your vacation is going, keep in mind we may be working with the dogs...in that case leave a message, we will return your call.

Or you can e-mail: Kennelreservations@comcast.net

Frequently Asked Questions

Send mail TO kennelreservations@comcast.net with questions or comments about this web site. Copyright © 1999-2008, 2009 Shores Kennels Inc. Last modified: 03/09/10

Send mail TO kennelreservations@comcast.net with questions or comments about this web site.
Copyright © 1999-2008, 2009 Shores Kennels Inc.
Last modified: 03/09/10